Know Your Customer (KYC) Policy

Company Name: Noroc Express LTD

Effective Date: 01/07/2025

1. Introduction

This Know Your Customer (KYC) Policy outlines the procedures adopted by Noroc Expres LTD to verify the identity of participants, prevent fraudulent activity, and ensure compliance with applicable laws, including anti-money laundering (AML) regulations and data protection standards.

2. Purpose

The purpose of this policy is to:

• Prevent participation in our competitions by individuals involved in criminal activity.
• Verify the identity and age of participants to ensure eligibility.
• Comply with relevant legal and regulatory obligations.
• Safeguard the integrity of our competitions.

3. Scope

This policy applies to all participants who:

• Claim a prize;
• Are randomly selected for verification;
• Are subject to compliance reviews as part of routine checks.

4. Information Collected

We may collect the following information to verify identity:

• Full legal name
• Date of birth (must be 18+)
• Residential address
• Email address and phone number
• A clear photo or scan of a valid government-issued photo ID (passport, driving license, etc.)
• A recent utility bill, bank statement, or government letter (dated within the last 3 months) showing proof of address

5. Verification Process

• Participants will be notified via email when identity verification is required.
• Documents may be submitted through our secure upload form or verified via a trusted third-party verification service.
• Our internal compliance team will review submissions within 1–3 business days.
• Failure to provide requested documentation may result in disqualification or withholding of the prize.

6. Data Storage and Privacy

• All data collected during the KYC process is stored securely in encrypted format.
• Access is strictly limited to authorized personnel.
• Personal data is retained for 5 years after the competition ends, in accordance with applicable laws.
• We comply with GDPR and other relevant data protection laws.

7. Exceptions and Appeals

Participants who believe they were wrongly disqualified due to KYC verification may submit an appeal to: contact@biletedeaur.co.uk. All appeals will be reviewed within 7 business days.

8. Policy Review

This policy will be reviewed annually or sooner if required by changes in regulation or business operations.

9. Contact

For questions about this KYC policy, please contact:

Email: contact@biletedeaur.co.uk

Phone: +44 (0) 7512 427 157

Website: biletedeaur.co.uk

Approved by:

Max Hardwicke – Director

01/07/2025